Certification

4.1 Certification Process

The certification process comprises seven steps and in line with ISO / IEC 17021 requirements.

4.2 Certification Appeal & Complaint

4.2.1 Receipt, review, investigation of appeal case and identify needs of action taken.
Upon receipt the appeal, Quality Manager shall:-
a) Record the appeal in the Non-Conformance (NC) Log Sheet.
b) Validate and investigate the appeal, and identify what actions are to be taken in response to it
c) Ensure appeal status is monitored, correction and corrective action including actions undertaken to resolve them is recorded in the NC Log Sheet.
d) Ensure appropriate corrections and corrective actions are taken accordingly.
e) Ensure the decision to be communicated to the appellant is reviewed and approved by Certification Manager / General Manager / CAB member, who not previously involved in the subject of the appeal.

4.2.2 Verification and follow-up.
Upon receipt the appeal, Quality Manager shall:-
a) Verify and record the result of verification in the NC Log Sheet.
b) If verification found corrective action is not satisfactory to solve or prevent the problem, inform the responsible personnel for further improvement.
c) Give a formal notice to the appellant of the end of the appeals-handling process.

4.3 Expertise

Our team of experts are credible with at least 20 years of experience in the auditing field, remarkable records of services in quality system maintenance and up to date bright young medical engineers with a combined 30 years’ experience in the medical field and environment.

4.4 Policy of the impartiality

Our recommendations of candidates for management system certification are based on a thorough evaluation that guarantees transparency, objectivity, and honesty.

To develop values with impartiality and fairness, without compromising the impartiality of management system certification activities.

When carrying out their duties, each employee must demonstrate the utmost professionalism. They must be able to provide rigorous justifications for both approvals and rejections. They must never give the impression that personal biases influenced the approval or rejection of the management system certification, either through words or actions.

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